Banking Customer Support Automation: Development Guide

6 Benefits of Customer Service Automation: for Banks and Customers

Automated Customer Service Across Multiple Channels

Automatically Answer Calls, Emails, and Queries

Automating the Customers Enrollment Process

Routing Advanced Cases to Appropriate Human Personnel

Saving All Interactions in the Log

Capturing the Customer’s Feedback

Best Practices for Customer Service Automation

Ask for Feedback

Don’t Make It Too Human

Personalize Your Customer Service

Have Backup

Add Live Chat

Encourage Self-Service

Tech Trends in Customer Service Automation to Watch in 2022

Customer Service Metrics to Measure

Operational metrics

Organizational metrics

Itexus Experience

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Itexus is a software development company which specializes in the development of Fintech and Healthcare software solutions.

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